Shipping a sold item

When your item sells, we email you right away with the buyer's shipping address and the details.

Ship within 3 business days

Please pack and ship the item within 3 business days, then mark it shipped and add the tracking number from your seller dashboard. Tracking is how the buyer — and we — know the piece is on its way, and it's what starts the delivery clock.

We'll send you a friendly reminder if a sold item hasn't shipped yet.

The 7-business-day deadline

If an order still hasn't shipped 7 business days after it sold, it is automatically cancelled and the buyer is fully refunded, and the listing goes back up for sale. This keeps the marketplace trustworthy for buyers. So if something comes up and you can't ship in time, let us know early at contact@theaisleexchange.com.

Shipping cost

You set your shipping price (or offer free shipping) when you create the listing. Pack carefully — wedding decor is often fragile, and a well-packed box means a happy buyer and no claims.

Once it's delivered, the buyer has a short window to confirm it arrived or report a problem — see Problems, returns, and claims.