The Aisle Exchange
Effective as of September 8, 2026 · Version MKT-2026-09-08
These Marketplace & Retail Terms (“Marketplace Terms”) govern purchases and sales through The Aisle Exchange marketplace and store (the “Platform”), operated by The Aisle Exchange Co., a Pennsylvania limited liability company (“The Aisle Exchange,” “we,” “us,” or “our”). These Marketplace Terms supplement our Terms of Service and Privacy Policy. If these Marketplace Terms conflict with the Terms of Service on a Marketplace-specific or retail-sale matter, these Marketplace Terms control for that matter.
The Platform supports two distinct transaction types:
A product or listing page should identify the applicable seller. Provisions that by their nature apply only to Third-Party Sellers, seller payouts, seller commissions, or marketplace listings do not apply to Aisle Exchange Retail Sales.
For a Third-Party Marketplace Sale, The Aisle Exchange is not the seller, manufacturer, distributor, or owner of the item. We do not take title to or warehouse a Third-Party Seller item merely by operating the Platform, reviewing a listing, processing or facilitating payment, providing shipping tools, or charging a platform fee. Listing review is an administrative Platform function and is not an endorsement, authentication, inspection, safety certification, or warranty.
The foregoing does not limit duties that applicable law independently imposes on The Aisle Exchange as an online marketplace, marketplace facilitator, payment-platform participant, or other regulated person.
Buyers and Third-Party Sellers must be at least 18 years old, have a valid Platform account, and provide accurate information. We may decline, restrict, suspend, or terminate access as permitted by these Marketplace Terms, the Terms of Service, and applicable law.
Third-Party Sellers must provide accurate identity, contact, tax, payment, and other compliance information requested by us or by a designated service provider and must keep that information current.
We may collect, verify, maintain, disclose, and require certification of Third-Party Seller information as necessary to comply with the federal INFORM Consumers Act, 15 U.S.C. § 45f, Pennsylvania law governing collection, verification, and disclosure of information by online marketplaces, and other applicable marketplace-transparency laws.
A Third-Party Seller that qualifies as a “high-volume third-party seller” under applicable law must, within the time required by law, provide all information we reasonably request for compliance. Required information may include bank-account or payee information; taxpayer or business tax identification information; legal or business name; government-issued identification or qualifying government/tax documentation; physical address where applicable; a current working telephone number; a current working email address; and other information required by law.
Verification. The Seller authorizes us and our designated payment, identity-verification, fraud-prevention, or compliance providers to verify required information using methods reasonably designed to determine that the information and documents are valid, correspond to the Seller or an authorized representative, and are not misappropriated or falsified.
Annual certification and updates. At least annually, and at other times required by law, we may require a high-volume Third-Party Seller to update required information or electronically certify that it remains accurate. A Seller must respond within the applicable legal deadline.
Consumer disclosures. When applicable law requires consumer-facing disclosures for a high-volume Third-Party Seller, the Seller authorizes us to display or provide the required seller identity, address, contact, supplier, or other information on listings, order confirmations, transaction histories, or other locations required by law. We will apply legally available residential-address or personal-phone exceptions when applicable and properly requested.
Suspension. We may and, where required by law, will suspend future sales activity if a Seller fails to timely provide, verify, update, certify, or disclose required information after any legally required notice and opportunity to comply.
Suspicious-activity reporting. For listings where required by law, the Platform will provide consumers a clear and conspicuous means to report suspicious marketplace activity to The Aisle Exchange electronically and by telephone. Sellers may not interfere with or retaliate against use of that mechanism.
Data protection and purpose limitation. Information collected solely to satisfy applicable high-volume-seller verification laws will be subject to reasonable administrative, physical, and technical safeguards and will not be used for another purpose except as permitted or required by law.
Submitting a Seller profile or listing does not guarantee publication. We may review, reject, limit, suspend, or remove listings consistent with applicable law and our policies. Approval does not constitute an endorsement or warranty.
Third-Party Sellers must describe items truthfully and completely, including material defects, wear, missing pieces, dimensions, and other information reasonably important to a purchasing decision, and must use accurate photographs of the actual item unless the listing format expressly permits otherwise.
Unless the listing expressly permits multiple quantities, a peer-to-peer pre-owned listing is for the quantity stated in the listing. A Seller must own or otherwise have the lawful right to sell every unit offered.
A Seller display name may appear publicly. Legally required seller disclosures may require additional information to be displayed or provided notwithstanding a Seller's preferred display name.
The Platform may permit pre-owned wedding decor and other categories of new or pre-owned wedding-related goods that we approve from time to time. The Aisle Exchange may also offer its own physical products through Aisle Exchange Retail Sales.
Users may not list counterfeit, stolen, recalled, unsafe, materially defective without adequate disclosure, infringing, unlawful, hazardous, or restricted goods; goods they do not have a right to sell; or goods prohibited by our then-current policies. We may impose category-specific safety, shipping, age, documentation, or listing requirements.
Buyers and Sellers may not engage in fraud, misrepresentation, fee circumvention, harassment, manipulation of reviews or transactions, unlawful conduct, or conduct that compromises Platform security or consumer safety.
Third-Party Marketplace Sales. The Third-Party Seller sets the listed item price. Unless a promotional rate applies, we retain a platform service fee equal to fifteen percent (15%) of the item sale price. The Seller receives the remainder, subject to disclosed payment-processing arrangements, taxes, refunds, chargebacks, reversals, reserves, and other adjustments authorized by these Marketplace Terms.
The checkout or Seller interface should disclose whether shipping, taxes, or other charges are included in the fee calculation. No listing fee is currently charged unless otherwise disclosed before a listing is submitted.
Aisle Exchange Retail Sales. We set the price of products sold directly by The Aisle Exchange. Marketplace Seller commissions and Seller payout provisions do not apply to those sales.
Founding Seller promotions. Any founding-Seller or promotional fee arrangement is governed by the specific written offer presented to the qualifying Seller. Unless that offer expressly states that a benefit is irrevocable, promotional terms may be modified prospectively on reasonable advance notice, but changes will not retroactively alter fees on completed sales.
Third-Party Marketplace Sales may be processed through Stripe Connect or another disclosed payment provider. Depending on the configured payment flow, the provider may route or allocate amounts between the Seller and The Aisle Exchange. Sellers must complete required payment-provider onboarding.
Aisle Exchange Retail Sales are processed as merchant sales through our designated payment provider. The payment provider's terms may also apply to payment processing.
Nothing in these Marketplace Terms promises that a particular payment architecture, payout schedule, or provider will remain available indefinitely.
Seller payouts are made through the designated payment provider according to the provider's applicable schedule and any Platform configuration. We or the payment provider may delay, reserve, offset, or reverse amounts when reasonably necessary for suspected fraud, unresolved delivery or return claims, chargebacks, refunds, legal requirements, payment-provider requirements, or incomplete verification.
If a refund, chargeback, reversal, fee, or other authorized adjustment exceeds funds otherwise payable to a Seller, the Seller authorizes available offsets and agrees to repay an unrecovered balance within 10 days after written request, subject to applicable law.
We may establish reasonable reserves or payout delays that are disclosed to Sellers and are designed to address reasonably anticipated refund, dispute, fraud, or chargeback exposure.
Third-Party Marketplace Sales. Unless the listing states otherwise, the Third-Party Seller is responsible for timely and adequate packing and shipment, accurate tracking information when required, and compliance with carrier and shipping laws. Buyer contact and shipping information provided to a Seller may be used only to fulfill, service, or resolve that transaction and for other purposes required by law.
Aisle Exchange Retail Sales. The Aisle Exchange or its designated fulfillment provider is responsible for fulfillment of products sold directly by The Aisle Exchange. Applicable shipping charges, methods, estimated delivery times, and restrictions will be disclosed at or before checkout.
Title and risk of loss for Aisle Exchange Retail Sales will pass as provided by applicable law and any transaction-specific shipping terms.
Third-Party Marketplace Sales. Unless otherwise stated in a listing or required by law, pre-owned peer-to-peer items are sold as-is and ordinary buyer's-remorse returns are not accepted. A Buyer may report an item that did not arrive, arrived materially damaged in transit, is counterfeit or unlawful, or materially differs from the listing within 7 days after delivery (or, for non-delivery, within 7 days after the latest stated expected-delivery date), subject to any longer period required by law or payment-provider rules.
We may request photographs, tracking records, communications, or other evidence from the Buyer and Seller. We may make a good-faith administrative determination for Platform remedies, including return instructions, refunds, payout adjustments, or account action. Such a determination does not adjudicate legal rights between Buyer and Seller.
Aisle Exchange Retail Sales. Products sold directly by The Aisle Exchange are subject to the return/refund policy displayed for those products or at checkout, plus nonwaivable rights under applicable law. A direct-sale policy should not be described as an “as-is peer-to-peer” policy unless legally appropriate for the particular product.
Chargebacks and payment-provider disputes may be handled under the applicable provider's rules in addition to these Marketplace Terms.
Each Third-Party Seller represents and warrants that the Seller owns or has authority to sell each listed item; the listing is accurate and not misleading; the item and transaction comply with applicable law and Platform policies; required safety, condition, origin, and material information has been disclosed; and the Seller will timely fulfill valid orders.
These Seller representations do not describe or limit warranties, if any, made by The Aisle Exchange in an Aisle Exchange Retail Sale.
Third-Party Marketplace Sales. To the maximum extent permitted by law, third-party listings and the marketplace functionality are provided “as is” and “as available.” The Aisle Exchange does not make warranties about a Third-Party Seller item merely because the item is listed, reviewed, or sold through the Platform. We are not responsible for a Seller's acts or omissions except to the extent responsibility cannot lawfully be disclaimed.
Aisle Exchange Retail Sales. Any warranty disclaimer, limitation, or product warranty applicable to products sold directly by The Aisle Exchange will be stated in the applicable product terms or other legally effective disclosure. Nothing in this section disclaims a warranty or consumer right that applicable law does not permit us to disclaim.
The general limitation-of-liability provisions in the Terms of Service apply to the maximum extent permitted by law, subject to transaction-specific and nonwaivable legal rights.
Third-Party Sellers remain responsible for their own income, business, and other taxes except taxes that applicable law requires The Aisle Exchange or a payment provider to collect, remit, or report.
The Aisle Exchange may collect and remit sales or similar transaction taxes when required as a retailer, vendor, marketplace facilitator, or other responsible person. The tax treatment may differ between Third-Party Marketplace Sales and Aisle Exchange Retail Sales.
Payment providers may collect tax information and issue information returns where their role and applicable law require them to do so. Sellers authorize us to request or receive tax information necessary to meet our own legal obligations. These Marketplace Terms do not promise that a payment provider bears every information-reporting obligation.
We may remove or block listings, stop transactions, notify users, cooperate with manufacturers or government agencies, or take other reasonable action relating to suspected counterfeit goods, recalls, safety hazards, stolen property, or unlawful products. Sellers must promptly notify us if they learn that a listed or sold product is recalled, unsafe, counterfeit, stolen, or otherwise unlawful.
A Seller must have the rights necessary to use all listing text, photographs, trademarks, designs, and other content submitted to the Platform. The Seller grants The Aisle Exchange the license described in the Terms of Service to host, reproduce, display, distribute, format, and promote listing content for operation and marketing of the Platform. Our intellectual-property complaint procedures in the Terms of Service apply.
We may restrict, suspend, or terminate accounts, listings, transactions, or payouts when reasonably necessary to address fraud, nonpayment, chargebacks, legal or safety risk, prohibited conduct, payment-provider requirements, or violations of these Marketplace Terms. Where a statute requires specific notice, cure, or suspension procedures, we will apply those procedures.
Account deletion or closure may be deferred while transactions, payouts, refunds, disputes, legal holds, or amounts owed remain unresolved.
We may update these Marketplace Terms prospectively. Material changes will be communicated as required by law and, when appropriate, may require renewed affirmative acceptance. Changes do not retroactively alter completed transactions unless required by law or agreed by the affected parties.
These Marketplace Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules, except where applicable law requires otherwise. The informal dispute resolution, arbitration, class-action waiver, venue, and related provisions of the Terms of Service are incorporated by reference to the extent enforceable and applicable to disputes between a user and The Aisle Exchange.
Unless separately agreed, this incorporation does not make The Aisle Exchange the adjudicator of legal claims solely between a Buyer and a Third-Party Seller.
Before becoming a Third-Party Seller, a user must affirmatively accept the then-current Marketplace Terms through a click-wrap or comparable affirmative mechanism. We may record the accepted version, timestamp, account identifier, and other evidence of assent. Buyers must affirmatively agree to the applicable Terms before completing a purchase. We may maintain a version history and require re-acceptance after material changes.
To the maximum extent permitted by law, we are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, labor disputes, carrier interruptions, failures of payment or technology providers, internet or utility outages, governmental action, or similar events. This provision does not excuse obligations that applicable law makes nonwaivable.
If a provision of these Marketplace Terms is held invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in effect, subject to any special severability rules in the Terms of Service.
These Marketplace Terms, the Terms of Service, Privacy Policy, applicable product-specific terms, and any expressly incorporated policies constitute the agreement between a user and The Aisle Exchange concerning the Platform. For a transaction-specific conflict, a product-specific disclosure presented at or before purchase controls over a general provision to the extent of the conflict, followed by these Marketplace Terms and then the general Terms of Service, unless applicable law requires a different result.
Questions about these Marketplace Terms or marketplace compliance may be directed to contact@theaisleexchange.com. The Aisle Exchange Co., 24 Veterans Square #1299, Media, PA 19063.
For high-volume-seller listings, the Platform will also display the electronic and telephone suspicious-activity reporting mechanism required by applicable law.
